Our Terms and Conditions
1. Acceptance of Terms
By accessing, browsing, or placing an order on Clickmart Kenya, you agree to:
- Comply with all applicable laws and regulations
- Provide accurate and complete information during purchases
- Use the website and services only for lawful purposes
If you do not agree with these Terms & Conditions, please do not use our website or services.
2. Products & Services
Clickmart Kenya strives to ensure that all product descriptions, specifications, images, and prices are accurate and up to date.
However:
- Product colors may slightly vary depending on screen settings and device displays
- Product availability may change without prior notice
- We reserve the right to modify, replace, or discontinue products at any time
3. Pricing & Payments
All prices displayed on our website are in Kenyan Shillings (KES) unless stated otherwise.
We accept approved payment methods including:
- M-Pesa
- Bank Transfer
- Debit/Credit Card Payments
- Cash on Delivery (where available)
Clickmart Kenya reserves the right to adjust pricing, discounts, or promotions without prior notice.
4. Orders
After placing an order:
- You will receive an order confirmation through email, SMS, or phone communication
- Orders may be canceled if payment is unsuccessful or products become unavailable
- We reserve the right to reject suspicious, fraudulent, or unauthorized orders
5. Shipping & Delivery
Delivery timelines depend on your location and selected delivery option.
- Order processing time: 1–3 business days
- Delivery time varies based on courier service and destination
Clickmart Kenya is not responsible for delays caused by:
- Courier service interruptions
- Weather conditions or public holidays
- Incorrect delivery information provided by customers
6. Returns & Exchanges
Customer satisfaction is important to us. You may request a return or exchange if:
- The item received is defective or damaged
- An incorrect item was delivered
- The product remains unused and in its original packaging
Return or exchange requests must be made within 7 days after delivery.
Non-Returnable Items
The following items may not qualify for returns or exchanges:
- Opened software or digital products
- Clearance or discounted products marked non-returnable
- Used accessories or products damaged through misuse
7. Refund Policy
Approved refunds will be processed through:
- The original payment method, or
- Store credit where applicable
Refund processing may take 5–10 business days depending on the payment provider.
8. User Accounts
If you create an account with Clickmart Kenya, you are responsible for:
- Maintaining the confidentiality of your account information
- Protecting your login credentials
- All activities conducted under your account
We reserve the right to suspend or terminate accounts involved in misuse, fraud, or suspicious activity.
9. Intellectual Property
All content on the Clickmart Kenya website, including:
- Logos
- Product images
- Text and descriptions
- Branding and graphics
- Website design and layout
is the property of Clickmart Kenya and may not be copied, reproduced, or used without written permission.
10. Limitation of Liability
Clickmart Kenya shall not be held responsible for:
- Indirect or incidental damages
- Loss of profits or business interruptions
- Delivery delays beyond our control
All products are used at the customer’s own discretion and responsibility.
11. Privacy
Your personal information is handled according to our Privacy Policy. Clickmart Kenya respects customer privacy and does not sell or share customer information with unauthorized third parties.
12. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any updates will be published on this page.
Continued use of our website after updates constitutes acceptance of the revised terms.
13. Governing Law
These Terms & Conditions are governed by the laws of Kenya.
14. Contact Us
For inquiries, support, or assistance, please contact Clickmart Kenya:
Phone Number: +254712625603
Email : sales@clickmartke.co.ke