At Clickmart Kenya, customer satisfaction is our priority. We are committed to ensuring that every product delivered meets your expectations. This Refund & Returns Policy explains how we handle returns, exchanges, and refunds for purchases made through our platform.
Returns Eligibility
Eligible products may be returned within 48 hours after delivery, provided the following conditions are met:
- The item must be unused and in its original packaging
- All accessories, manuals, and included items must be returned
- Proof of purchase or order confirmation must be provided
- Return requests must be submitted within 48 hours of delivery
Products that do not meet these conditions may not qualify for returns.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify Clickmart Kenya immediately or within 24 hours after delivery. Our support team will assess the issue and arrange for a replacement, exchange, or suitable resolution.
Exchanges
We allow exchanges for:
- Incorrect products delivered
- Damaged or defective items
- Products with verified technical faults upon delivery
Exchange Conditions
- Exchange requests must be made within 48 hours of delivery
- Exchanges are subject to product availability
- Products must be returned in original condition and packaging
Refunds
Refunds are processed only after the returned product has been received and inspected by our team.
Approved refunds may be issued through:
- The original payment method, or
- Store credit where applicable
Refund processing times may vary depending on the payment provider or banking institution.
Non-Returnable Items
For safety, licensing, and product protection reasons, the following items cannot be returned or refunded:
- Opened software or digital products
- Used accessories or products damaged through misuse
- Products missing original packaging or accessories
- Clearance or discounted items marked as non-returnable
Return Process
To initiate a return or exchange:
- Contact the Clickmart Kenya support team with your order details
- Explain the issue and provide supporting information or images if necessary
- Our team will guide you through the return and resolution process
Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact the Clickmart Kenya support team. We are committed to providing reliable customer support and a smooth shopping experience every time you shop with us.